Mother-of-seven, 40, is scarred for life after a botched £280 eye lift burnt her ‘droopy’ eyelids and left them ‘pink and crusty’

• Lisa Shaw, 40, underwent a non-surgical procedure called fibroblast in 2017
• £280 treatment promised to lift and tighten eyelids at fraction of cost of surgery
• But she has been left with permanent pink and crusty eyelids after botched job
• She received £8,000 in out-of-court settlement with the practitioner

A mother-of-seven has been left scarred for life after a botched eye lift burnt her eyelids.

Lisa Shaw, 40, underwent a non-surgical procedure in 2017 because her ‘droopy eyes’ had made her miserable for decades.

The £280 treatment promised to lift and tighten her eyelids at the fraction of the cost of going under the knife.

But the stay-at-home mother, from Morecambe, Lancashire, has now been left with permanent pink and crusty eyelids. 

Lisa Shaw, 40, has been left with pink scarring on her eyelids after a botched eye lift

She underwent a non-surgical procedure called fibroblast in 2017 which involved singeing the surface of the eyelids to tighten the skin. Pictured: Tiny dots where the pen was used to burn the skin

Saying she will ‘never be the same again’, Ms Shaw has now warned others against the procedure, called fibroblast.

She said: ‘There is nothing I regret more than getting fibroblast done. It promised to fix my eyes, but instead it completely ruined my face. 

‘My eyelids were charred brown, they looked absolutely disgusting. And there were awful black dots burnt into the skin. 

‘The next day I could finally open my eyes, but when I saw my face, it was so swollen. I looked like the Elephant Man.

‘Meanwhile my eyelids were crusty and gross, I couldn’t stop crying. Scared of anyone seeing me, I was forced to stay at home for weeks.’ 

In March this year, Ms Shaw received £8,000 in an out-of-court settlement with the practitioner.

The mother-of-seven (pictured in 2013) said the shape of her eyelids made her miserable for decades

She is hoping to undergo revision surgery to remove the scarring, which is expected to cost £5,000.

She added: ‘I was relieved I got the compensation, I’m going to put the money towards my revision surgery. I want to warn people to stay away from fibroblast.

‘It’s shocking that a medical practitioner could botch such a procedure, especially in such a sensitive area.

‘I couldn’t believe I trusted someone to do this to my face. I’ve since discovered that anyone can do the procedure, and all they need to do is take a two-day course.

‘I want to warn people to think twice before undergoing non-invasive treatments, sometimes they can be just as dangerous as surgery.’  

Ms Shaw had been insecure about the shape of her eyelids since her twenties and went through with fibroblast to boost her confidence.

The treatment uses a ‘plasma pen’ that burns the surface of the skin on the eyelids, which is supposed to shrink and tighten them.  

‘I hated how droopy and squinty-looking they were,’ Ms Shaw said. ‘I wanted to change the entire shape of them so that they’d look more open.

She said she now has to use ‘special make-up for people with burns’ due to the pink scarring above her eyes

WHAT IS FIBROBLAST TREATMENT?

A non-surgical procedure used to shrink excess skin and wipe away wrinkles.

The fibroblast ‘plasma pen’ blasts tiny plasma flashes into the surface layer of the skin, creating micro traumas. 

A series of tiny brown spots are strategically placed, targeting the blasts in areas which require treatment for tightening or firming. 

The skin around the spots tighten as it heals, pulling surrounding cells closer together to achieve the desired results.  

Fibroblasting’s popularity has soared in recent years as it offers an alternative to classic facelifts at a fraction of the price – and without the use of scalpels and needles.

‘Now I have permanent pink scarring and my confidence is shattered.’ 

In September 2010, Ms Shaw was forced to undergo corrective surgery after a breast enhancement went wrong.

Reluctant to go under the knife again, she searched for a non-invasive procedure to fix her eyes. In June 2017, she discovered fibroblast.

She added: ‘I paid £280 for the procedure and booked my appointment at a beauty salon. 

‘It was incredibly cheap compared to an actual eye lift which costs around £1,000.

‘When I arrived at my appointment, I was told I didn’t need anaesthetic and that I wouldn’t experience any pain.

‘But when the nurse started the treatment, I felt the skin above my eyes burning. It was the most excruciating pain I’ve ever felt.

‘She was literally searing my skin off, and I could smell it burning. I started to scream in pain, but she told me that it was normal and not to panic.’

Finally, after 20 minutes, the treatment was complete. But the mother was horrified when she looked in the mirror. 

Ms Shaw said: ‘My eyelids were charred brown, they looked absolutely disgusting. And there were awful black dots burnt into the skin.

‘I told the nurse that something was wrong, but she insisted it was all part of the process. But it didn’t seem normal to me.’

Later that day, Ms Shaw’s eyes swelled up and were watering constantly. The following day, they had fused shut.

She said: ‘I was forced to stay in bed all day, I couldn’t do anything. I called the salon to complain, but despite my concerns, they told me my eyes needed time to heal.’ 

Over the next six weeks, scabs formed on her eyelids. She added: ‘Once the burnt bits fell off, I was left with bright pink scarring.

‘People thought I was wearing pink eye shadow. It was humiliating.’

After making numerous complaints to the salon, which hasn’t been identified, she was advised to wait six months for her eyes to fully heal.

But the pink scarring remains and Ms Shaw says she has to use ‘special make-up for people with burns’. 

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